We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition you received it: unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.
To start a return process, please contact us at: contact@autoamoto.com
The return address will be provided to you after contacting our customer service.
If your return is accepted, we will send you the instructions on how and where to send your package. Returned items sent without prior request will not be accepted.
For any questions regarding a return, you can always contact us at contact@autoamoto.com
Damaged or incorrect items
Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you received the wrong product, contact us within 48 hours of delivery so we can assess the problem and find a solution. If the item was damaged during transport, we will cover the return shipping costs.
Exceptions / Non-returnable items
Some items cannot be returned, including customized products or made-to-order items. If you are unsure, please feel free to contact us.
Exchanges
The fastest way to get an exchange is to return the original item. Once the return is accepted, you can place a new order.
Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If the refund is approved, it will be automatically processed through your original payment method within 10 business days.
Please note that your bank or credit card issuer may take some time to process the refund.
If more than 15 business days have passed since our approval, please contact us at contact@autoamoto.com
Return shipping costs
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. Shipping costs incurred are non-refundable.
Contact
If you have any questions regarding this return policy, please contact us:
Auto@moto
Company Name: BP Imperial SA
Company Registration Number: CHE-288.981.965
Address: Rue du puits du géant 1a, 1950 Sion, Switzerland
Phone: +33756968008
Email: contact@autoamoto.com
Opening hours: Monday - Sunday: 9:00 AM - 7:00 PM (GMT+2)
Contact us: Contact page
